"I am writing this letter to commend your company for the excellent service I have received. I have switched not only all of my corporate insurance accounts, but also my personal. Your staff has been friendly, thorough and efficient. They have answered all of my questions and even kept me on toes in responding to them for the information. However, the best part of all this is that I have saved thousands of dollars over what I was paying for insurance before. I have referred many of my friends and family to you, both for their personal and business lines of insurance. You can count on me to continue to do so. Thank you for your attention to my business."