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614.450.1133

Privacy Policy

We value you as a customer and respect your right to privacy. We know that you purchase our products and services because you trust that we stand behind our promises. We pledge our commitment to treat your information responsibly. We created this privacy policy to show you that we are working hard to protect your privacy.

Information sharing and opt out
We do not sell your personal information to anyone for any reason. We do not share it, except for the reasons described below, which are permitted by federal and state law. Therefore, there is no need for you to opt out. If we change our policy, we will tell you and give you a chance to opt out before we share your information.

Confidentiality and security
We use physical and technical safeguards to protect your information. We restrict access to your information to those who need it to perform their jobs. Third-party business partners are bound by law to use the information only for our purposes. They may not disclose it or use it in any other way. We comply with all data security laws.

Collecting your personal information
We collect personal information about you from different sources. For example, we collect information you send us on applications and forms. We also collect information from your transactions with our sister companies, others, or us. We may collect information from a consumer-reporting agency or a medical provider. This collection depends on the product or service you request.

Disclosing your personal information
We do not sell your information to anyone. We may disclose this information to a business that carries out services and marketing for us. We may disclose your information as required or permitted by law. We may disclose your information for a legal or regulatory purpose. These include the following types of information.

  • We may disclose information we receive from you on applications or other forms. This may include your name, address, beneficiaries, Social Security number and family member information. This may also include assets, income, and the property address and value.
  • We may disclose information from your transactions with our sister companies, or us. This may include your account balance, policy coverage, and payment history. This may also include premium paid, preferences, claims, and purchase method.
  • We may disclose information we receive from a consumer-reporting agency or other report. This may include, your credit report, motor vehicle and driver data. This may also include medical and employment data, loss history reports, and other driver data. This disclosure depends on the products you select.
  • We may disclose information to companies that perform marketing services on our behalf. As permitted by law, we may disclose some information to other financial institutions with which we have joint marketing agreements.

Using your medical information
We sometimes must collect medical information to provide you a product or to pay a claim. We do not use or share it for any purpose, except the following:

  • Underwriting insurance
  • Administering your policy, account, or claim
  • As required or permitted by law
  • As otherwise authorized by you

Internet Policies
What information does Hoffmann and Associates Insurance Services, Inc. collect from Web sites? Hoffmann and Associates Insurance Services, Inc. may collect the information you provide when you:

  • Request information from the Hoffmann and Associates Insurance Services, Inc. Web site
  • Use online tools and calculators
  • Apply online for products
  • Subscribe to online services
  • Complete an online form
  • Conduct transactions online
  • Apply for a job online

Hoffmann and Associates Insurance Services, Inc. contracts with certain unaffiliated business partners who help us deliver online products and services. They may keep the information you provide. Other online activities are listed below.

Visitor Data

  • Hoffmann and Associates Insurance Services, Inc. collects site-aggregate and customer-specific information about the pages you view on our site. We log IP addresses, browser and platform types, domain names, access times and referral data. We also collect information a customer volunteers on surveys and electronic forms. This information is used to improve our Web site.
  • Hoffmann and Associates Insurance Services, Inc. gathers data on its Web site. This is a standard industry practice and is used to find out how visitors use our site. We collect aggregate information on the public areas of our Web site. We also collect information on an individual basis on areas of our Web site that require visitors to logon using an ID and password. We may collect the following data:
    • How many people visit our Web site
    • The pages they visit and the features they use
    • How long they stay on our Web site
    • The Web site people come from before reaching our Web site

Use of "Cookies"
We store a cookie on your computer when you visit our Web site. A cookie is a tiny piece of information that is required to create and maintain a secure session. Cookies let you request information and do business online. Cookies do not have confidential or personal information. They do not track a user after leaving our Web site. We use a third-party tracking utility, which may set cookies, to analyze how users move within our Web site.

Other Online Security
We also use a Secure Sockets Layer (SSL). This keeps all information confidential when it is sent between our Web site and your computer.

E-mail
We keep the e-mail you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send e-mail of specific interest to you. If you choose to send us e-mail, we keep your e-mail, your e-mail address, and our reply. Please be careful about the information you give us in e-mail. As with any public Web site, this communication may not be secure.

Web Links
It is important to note that other companies or organizations may have links on the Hoffmann and Associates Insurance Services, Inc. family of Web sites. We are not responsible for the collection, use, or security of information by the companies or organizations outside of the Hoffmann and Associates Insurance Services, Inc. family of companies. Please read the privacy policy of Web sites reached through the use of links from the Hoffmann and Associates Insurance Services, Inc. family of Web sites.

Why does Hoffmann and Associates Insurance Services, Inc. collect information on its Web site?
Hoffmann and Associates Insurance Services, Inc. or our business partners use the information from our Web sites for many purposes:

  • Edits and feedback
  • Marketing and promotions
  • Analysis of user behavior
  • Product development
  • Content improvement
  • Informing advertisers how many visitors have seen or clicked on their advertisements
  • Customize Web site content and layout

What happens if Hoffmann and Associates Insurance Services, Inc. changes its privacy policy?
If we decide to change our privacy policy, we will post the changes on our homepage. This way you always know what information we collect, how we use it, and under what circumstances we disclose it.

If we decide to use your personal information in a different way than for the use that we told you when we collected it, we will notify you by posting a note on our Web site for 30 days.

Questions
We value our customers and want you to understand how we use the information we collect. Please contact us if you have any questions about our privacy policy.

We will provide you a copy of your personal information that we control and can reasonably retrieve. To access your information, you must provide the following:

  • All policy numbers you want to access.
  • Please sign your request and have your signature notarized. This ensures the identity of the person requesting the information.
  • We do not currently charge a fee to cover the cost of providing you with a copy of this information. However, we do reserve the right to charge a small fee in the future.
  • You may request that we correct your personal information in our files. Please note that we do not control information provided by third parties. So, you will need to contact the third party to correct any information from them.
  • Sometimes we obtain your consumer or credit report. If so, you may request the credit-reporting agency's name and address. You may ask the agency to give you a copy of your report.

Please send any inquiries to us at:

Hoffmann and Associates Insurance Services, Inc.
ATTN: Privacy Department
5005 Pine Creek Dr.
Westerville, OH 43081

When you write to us, please include your name, address, and policy number, and your agent name and number, if you know it. You can contact your agent to change information that we control, such as your address. Or, you may contact your Hoffmann and Associates Insurance Services, Inc. customer service representative. The phone number is in your policy packet.

This privacy statement describes our privacy practices for both current and former customers. We will provide one copy of this notice to joint policy or contract holders. Please share this information with everyone covered by your policy or contract. If you request, we will send more copies of this statement.

Thank you for choosing Hoffmann and Associates Insurance Services, Inc.. We look forward to building a lifetime relationship with you.

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Our Location

Hoffmann and Associates Insurance Services, Inc.

5005 Pine Creek Dr.
Westerville, OH 43081
Main office: 614-450-1133

Our Providers

Usually changing vendors can be a hassle. The switch was not a hassle at all, it was very easy! They were fast, efficient, and friendly! If you are looking for an insurance company, they are a great company, great people, excellent and competitive products. You should give them a call.
K. Caldwell
We are so honored to be voted one of the top insurance agencies by ColumbusCEO - Best of Business 2015. We thank all of our clients for their business and support.
K. Hunter
"If you don't have Jackie and Alan on your team, you are crazy. They are absolutely amazing with every aspect of what they do. I was extremely satisfied just having them as my agency, but little did I know how much they would go above and beyond to help me with my claim when my wife was in an accident. The insurance company was dragging their feet and not paying the doctors bills. I wasn't asking for extra money, I just wanted the bills paid. After 5 months of messing with them, Jackie called them and got it resolved!!! I was FLOORED. She did all of this with a smile and didn't make me feel like I was bugging her at all. Just an overall great company with great people who go above and beyond to serve their clients."
M. Fisher
We are so proud of our own, Alan Hoffmann, he was voted one of the top insurance agents in ThisWeek Community Newspapers for 2015. We couldn't agree more! Congrats Alan!
K. Hunter
"Alan Hoffmann, as great as an insurance agent as he is, even better person."
T. Butler
"Thank you for following up with me and providing the information. Your service is great! "
S. Brooks
"Excellent Service ~ Alan Hoffman has provided 15 years of service to all my personal and business needs, he reviews my policies regularly and understands how my family, business and economic indicators affect how I protect my assets. No matter who is available when I call the service and answers are consistent, their ability to understand my needs is always the same, exceptional! What I like best about Hoffmann and Associates' service is the ability to review multiple carriers for my needs and always getting someone to help when I call."
J. Wallace
"From Alan down the customer comes first. Everyone is responsive, professional, and friendly, which comes naturally to Hoffmann & Associates, but is not that common."
D. Jacobs
"Very well done with a great attitude and attention to detail. This was the easiest switch of our entire insurance package ever--- and GREAT rates!"
J. Hoyt
"I just wanted to take a few minutes and write to you regarding my insurance for my homes and cars. I had been dealing with another agent for over 25 years. I had always had good service in the past but became dissatisfied when I was trying to get some information for my daughter's insurance. They would not return her calls nor my calls. That is when I contact ed you. I began with a price quote, which truly impressed me showing a very large savings.Your company made it very simple to change my insurance over for both my cars and homes. The thing that truly impressed me was when I had to file for a claim. That is always a good test. I have both a rental property and also a personal home insured with you. Due to the hail last year we had extensive damage to my rental property and just minor damage to my own personal home. Your company truly impressed me with the fast service of the claims adjuster and also the fast payment for the claim. I am very happy with the service and also the savings that your company provides. If you should ever have a need for recommendation I would always be glad to help."
D. Fravel
"I am writing this letter to commend your company for the excellent service I have received. I have switched not only all of my corporate insurance accounts, but also my personal. Your staff has been friendly, thorough and efficient. They have answered all of my questions and even kept me on toes in responding to them for the information. However, the best part of all this is that I have saved thousands of dollars over what I was paying for insurance before. I have referred many of my friends and family to you, both for their personal and business lines of insurance. You can count on me to continue to do so. Thank you for your attention to my business."
D. Stevenson
"Your overall service is outstanding. Never had to make a claim before and had heard lots of stories from others that had me "worried". My experience was totally different, it was easy, quick, and hassle free. THANK YOU!"
K. Lykins
“My husband and I have been using Hoffmann & Associates for years. They are so pleasant to talk to when you have questions and really helpful when you need help with a claim. They are better to work with than those large companies. I will never use another company again.”
K. Sustar
“I would recommend Hoffmann & Associates. They have friendly customer service, answer anything you ask them, and shop best insurance company's price for me.”
“I was worried about cost and coverage. Turns out my previous coverage was a little lacking and cost more... Working with Alan was an awesome. He was available when my wife and I were. His staff was able to answer all my questions fast. When I call their office, I never had to talk to a machine or push buttons. I always talked to a person. They are real people that understand what you need and that you also want to be reasonable.”
“The speed with which Hoffmann & Associates found the right insurance for our needs and the knowledge we received was our favorite part of working with them. Give them a try. You just might wish you'd found them sooner.”